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Frequently Asked
Here you will find a solution to your problem. Look and read carefully, we are sure you will find the answer here
Can my AKS device be used for anything else?
No. The device was developed in order to find buried cavities and caves, gold buried for more than 10 years, silver, bronze, diamonds and reservoirs. This device may not be used for any other uses above. AKS DETECTORS IS NOT RESPONSIBLE FOR ANY OTHER USE.
International shipments and customs duties
Deliveries may be subject to customs duties or import taxes. The amounts of such duties and taxes vary by country and by type of product. As we are unable to keep track of them all, we recommend that you contact your country’s customs office if you want more information on this. Unfortunately, if your delivery requires the payment of additional fees or customs charges, they will be at your own expense.
How do I contact customer service?
We want to hear from you
- By email at the following address: contact@aksgermany.com
- By phone from 9:30 to 18:00 at +1 (512) 5511952
How can I be your exclusive distributor in my country ?
You are more than welcome to contact us at the bottom of this page and start a sales license process from us. The first step in this process is to leave your details and one of our representatives back to you and start the second step in which you will have to introduce yourself and prove to us your power of control and experience in your local market. In any case we reserve the rights not to approve a sale license for no reason whatsoever. you can read more here.
How do I know that I bought the real device and not the counterfeit device?
Counterfeiters are indeed celebrated all over the world, but only those who own our original and amazing device know from the first use of the device that is the real device. In addition, only our device has several original security steps and stages that you are not even aware of. Click here to access our Authenticity Checking software. Good luck!
What is your payment methods
- Credit Card – These are the most common and most used credit cards. At the time of your purchase, if you choose to pay by credit card, you will be asked to provide:
1- your credit card number
2- its expiration date
3- the security number (last 3 digits of the number on the back of your card)
- PayPal – is a secure online payment solution that allows you to pay in our shop by sending us an email address instead of your bank details. What are the benefits of using PayPal?
1- You can make purchases without disclosing your bank details to a third party.
2- Payments are sent via a basic email address.
3- PayPal uses one of the market’s leading encryption technologies.
4- PayPal is used in over 55 countries and regions worldwide.
- Bank Transfer – The preffered way of payment.
1- You will need to check the BANK TRANSFER option box on the checkout page, then we will send you by Email our info for making a bank transfer from your bank to our bank.
How much will it cost to get my order shipped?
For complete transparency, your shipping costs are automatically calculated based on the selected products and the country of delivery. All you need to do is add the products you want to your basket and then click on it, at the top right of the store page. You will then land on the Shopping-cart summary page where your shipping costs will be estimated based on the country of delivery.
We try our best to give flat rate to all customers around the world.
How long does it take for orders to be delivered?
You will find the indicative delivery times provided by the carriers we work with on our delivery page or by clicking here.
Where can I find feedbacks on your product?
What We Can Do For You
We are here for you!
Please help us with any questions or problems you may have. Our representatives are waiting for your inquiries to provide you with professional information
Become A Dealer
Here you can go to the desired page and understand if you can apply to be one of our official dealers
Filters Consulting
We offer a wide range of filters to use. Here you will learn about the differences and uniqueness of each filter
Online Services
We invest a lot in our customer service. Please try to use all the options available to you. You can always email us
repair service
We provide repair service. Both within the framework of the warranty and also provide repair service fee for all interested
Why Our Company?
An industry leader in the discovery, detection, and identification. On every subject we are the first place – check us out!
Fraud Check
In the global market there are a lot of counterfeiters and even more customers who have been burned in the past and bought counterfeit devices. We provide a secure network to our customers in order to buy the real and original product. It is very important to see our list of official dealers…
Best abilities
Our technology know to perform detection distances up to 70 meters deep in the ground and even for distances up to 5 kilometers in 360 degree space. Use with the unique LDS searching method
Secured Info
In our field, customers are very important in keeping their personal information and non-disclosure. We guarantee that we will never forward your information to third parties without your permission
Guaranteed Warranty
Our company provides 5 years warranty on our products. No company in the field provides more than 2-3 years of warranty for their products. In this aspect, too, we are leading the global market
PAYMENTS OPTIONS
We offer a variety of payment options for the convenience of our customers. You can make a bank transfer to our bank account, pay through PayPal (even to those who are not their customers) and pay through different credit cards
Still Have Questions? Get In Touch!
Please list your question in detail and include as many details as possible so that one of our service representatives will give you quick and accurate response as possible
